HelCat Training Ltd CITB HS&E Testing Policy

It is the candidate’s responsibility to ensure that he or she arrives at the Test Centre 15 minutes before their Test time. HelCat Training will accept no responsibility for candidates who arrive late or fail to arrive due to adverse weather conditions, failure of transport or any other circumstances.

CITB HS&E Test ID Policy – Effective Oct 2021

CITB Identification (ID) Requirements for HS&E Tests

Important information
All documents presented by the candidate as identification must:

• be originals (no photocopies or digital copies)
• be in date (valid) at the time of being provided (not expired)
• be in the candidate’s name (which must match the name on the test booking)*

*Candidates must provide additional evidence if their name has changed since the ID document was issued. This additional evidence must be original and show a clear link between the name shown on the candidate’s ID and their current name, such as a marriage or civil partnership certificate, a decree absolute or decree nisi papers or a deed poll.

Candidates will not be admitted for a test if the required forms of ID are not provided and the test fee will not be reimbursed.

If candidates do not have the required form of Primary ID, they may present two forms of Secondary ID. This must include one from List A and one from List B.

Conduct

The candidate may not bring anybody into the Test room with them (ie friend, colleague, associate, another person etc). Candidates are reminded that the Test Centre is not set up to accommodate or store large personal items including but not limited to luggage, work tools or bulky equipment. In addition, Test Centres cannot securely store candidate’s bicycles (or other modes of transportation) and these must be stored outside the premises at the candidate’s own risk.

Any items which you are carrying (including personal items such as keys, phones, bags, watches and wallets) must be stored in a personal locker provided by the Test Centre.  Please note that the candidate must not refer to any document during the test. All Test Centres have CCTV and all Tests are recorded for security and detection or investigation of fraud purposes. CCTV footage is retained securely by the test provided for a period of up to 30 days and may be made available to the CITB upon request. Any misconduct by the candidate during the Test will result in the Test being stopped, the candidate’s Test result being void and the candidate’s Test fee being forfeited. Candidates demonstrating serious misconduct, including cheating, may forfeit their right to take a further test. In addition, HelCat Training reserves the right to revoke a Test pass if it is reasonably suspected that the candidate has been involved in or is link to any misconduct, fraud or cheating. The Test Centre staff will explain how the candidate can attract their attention if the candidate should experience any technical difficulties during the test.

Reschedule Policy

If the candidate wishes to reschedule the Test they must do this at least 72 hours before the scheduled Test date and time. The candidate will be unable to reschedule within 72 hours of the scheduled Test date.

If rescheduling, the following information should be emailed to the Test Centre:

• Candidate’s Name
• Email Address
• Order No

There will be no charge for rescheduling the test online at https://helcattraining.com/citb-tests/ outside the 72 hour penalty period. Any rescheduling made via our telephone booking line on 01847 894560 will incur an admin fee.

Cancellation Policy

Your right to cancel.

If the Test is cancelled without giving 72 hours’ notice, you will not be refunded.

A refund will be paid for cancellations outside of the 72 hour notice period using our telephone booking line, but will incur an administration fee.

Refunds will be made within 15 days of receipt of a valid request. No refund will be given if you paid for the test using a voucher, but you can reschedule in accordance with the reschedule policy.

HelCat Training’s Right to Cancel

HelCat Training reserves the right to cancel (including cancellation on the day of the Test) if the Test Centre experiences a problem outside their control (including but not limited to electricity failure, security alert) and in such circumstances you will be offered an alternative Test date.

In addition, HelCat Training might terminate this Contract (without liability to you) if you are in material breach of any of these conditions. For avoidance of doubt, the purchase of a Test by a Third-Party Booking Agent shall be construed as a material breach of these Conditions.

Test Results

All candidates will receive written confirmation of whether they passed or failed the Test in the form of a printout which is issued to the candidate.  This printout is known as the Score Report. These Score Reports regardless of test result will also indicate areas of weakness where all questions in that subject area were not answered correctly.

CPCS-Renewal Test (RT) candidates MUST complete all modules presented to them. If candidates choose to skip a module no score will be produced for all modules completed within the Test taken. The test fee is not refundable if the candidate does not arrive at the Test Centre for the scheduled appointment. If the candidate fails, he or she will not be permitted to re-sit the Test within 48 hours.